Refund policy

Return Policy

All Sales Are Final

At Sikansuo Skin, we take pride in providing our customers with high-quality products and services. Due to the nature of our business, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processed.

Exceptions to the Policy

While our general policy states that all sales are final, we understand that exceptional circumstances may arise. We will consider the following situations on a case-by-case basis:

1. Defective Products: If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receipt. We will require photographic evidence of the defect or damage. Once verified, we will offer a replacement or store credit.

2. Incorrect Orders: If you receive the wrong item, please contact us within 7 days of receipt. We will arrange for the correct item to be sent to you at no additional cost.

3. Non-Delivery: If your order does not arrive within the estimated delivery time, please notify us. We will investigate and, if necessary, issue a replacement or store credit.

How to Contact Us

For any concerns or questions regarding your order, please reach out to our customer service team:

• Email: info@sikansuoskin.com

• Business Hours: Monday to Friday, 9 AM - 5 PM [GMT]

Important Notes

- All claims must be made within the specified time frames. Claims made outside these periods may not be honored.

- Store credit, if issued, is valid for one year from the date of issue.

- Shipping and handling fees are non-refundable.

- This return policy applies only to purchases made directly through our website. For products purchased from third-party retailers, please refer to their return policies.

We appreciate your understanding and cooperation. Thank you for shopping with Sikansuo Skin.

Sikansuo Skin reserves the right to modify this return policy at any time. Any changes will be posted on this page.